Legal information

Welcome to oth.am (the "Website"), operated by Woods Center (Woods LLC) ("OTH Trademark", "we", "us", or "our"). By using our Website or placing an order, you agree to these Terms & Conditions.

1. About Us

• Trademark: OTH
• Legal entity: Woods LLC
• Registered address: AYGEGORTSAKAN 5 DISTRICT, 1-2 BUILDING, 2227 JRVEZH ARMENIA
• Email: [email protected]
• Phone: +37433365555

2. Products and Orders

We sell roasted coffee beans and related products through our Website.

All orders are subject to acceptance and availability. After you place an order, we may contact you to confirm details. We reserve the right to refuse or cancel any order in case of pricing errors, stock issues, suspected fraud, or other legitimate reasons.

3. Prices and Payment

All prices shown on the Website are in AMD unless stated otherwise.

Prices may change at any time without prior notice, but changes will not affect orders already accepted.

Payments are processed securely through our payment service providers. We do not store your full card details on our servers.

4. Shipping and Delivery

We deliver to all countries and territories.

Estimated shipping and delivery times shown on the Website are approximate and may vary due to roasting schedules, courier delays, customs, weather, holidays, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect delivery details provided by the customer.

For international orders, customs duties, import taxes, and other local charges may apply and are the customer's responsibility unless stated otherwise.

5. Product Information

We try to present product descriptions, tasting notes, images, weights, and pricing as accurately as possible. However, coffee is a natural product, and flavor, color, and roast characteristics may vary from batch to batch.

6. Freshness and Storage

Our coffee is best enjoyed fresh. Storage conditions after delivery are the customer's responsibility. We recommend keeping coffee in a cool, dry place away from sunlight, heat, moisture, and strong odors.

7. Returns, Refunds, and Damaged Items

Please review our Refund Policy below for information about returns, refunds, damaged goods, and order issues.

8. Intellectual Property

All content on the Website, including text, logos, images, graphics, product names, and design elements, is owned by or licensed to us and may not be copied, reproduced, or used without our prior written permission.

9. Acceptable Use

You agree not to misuse the Website, attempt unauthorized access, interfere with its operation, submit false information, or use the Website for unlawful purposes.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of our products.

Our total liability relating to any order will not exceed the amount paid by you for that order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Third-Party Services

The Website may use third-party services, including payment processors, shipping providers, analytics tools, and social media integrations. We are not responsible for the content, availability, or policies of third-party services.

12. Privacy

Your use of the Website is also governed by our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Armenia, unless otherwise required by applicable consumer protection law.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the new "Last updated" date.

15. Contact

If you have questions about these Terms & Conditions, please contact us at:

• Trademark: OTH
• Legal entity: Woods LLC
• Registered address: AYGEGORTSAKAN 5 DISTRICT, 1-2 BUILDING, 2227 JRVEZH ARMENIA
• Email: [email protected]
• Phone: +37433365555

This Privacy Policy explains how Woods LLC ("OTH Trademark", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use oth.am.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment status and transaction information
• Messages you send to us
• Technical data such as IP address, browser type, device information, and website usage data

We do not store full payment card details on our own servers.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your purchases
• Provide customer support
• Improve our Website and services
• Prevent fraud and misuse
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing emails or messages only where permitted by law or with your consent, where required

3. Legal Basis / Reason for Processing

We process personal information when it is necessary to:

• perform our contract with you,
• operate our business and website,
• comply with legal obligations, or
• pursue legitimate business interests, provided your rights are respected.

4. Sharing of Information

We may share your information with trusted third parties only when needed, including:

• Payment service providers
• Delivery and logistics partners
• Website hosting and IT service providers
• Analytics and marketing service providers
• Accountants, legal advisers, or authorities where required by law

We do not sell your personal information.

5. Cookies and Analytics

Our Website may use cookies and similar technologies to improve performance, remember preferences, understand website traffic, and support marketing activities.

You can control cookies through your browser settings. Disabling cookies may affect some Website functionality.

6. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, recordkeeping, legal compliance, dispute resolution, and fraud prevention.

7. Data Security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure. However, no online service can guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to request access to your personal data, request correction of inaccurate information, ask for deletion where appropriate, object to certain processing, or contact us with privacy concerns.

To make a request, contact us at [email protected].

9. Children's Privacy

Our Website is intended for general audiences and is not directed to children. We do not knowingly collect personal data from children through the Website.

10. International Transfers

If we use service providers located in other countries, your information may be processed outside your country of residence. In such cases, we take reasonable steps to ensure appropriate protection of your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Last updated" date.

12. Contact

If you have any questions about this Privacy Policy or how we process personal data, please contact us:

• Legal entity: Woods LLC
• Registered address: AYGEGORTSAKAN 5 DISTRICT, 1-2 BUILDING, 2227 JRVEZH ARMENIA
• Email: [email protected]
• Phone: +37433365555

At OTH, we want you to have a good experience with every order. Because coffee is a fresh food product, our refund and return rules are slightly different from those for non-perishable goods.

1. Fresh Coffee Products

Roasted coffee beans and other perishable or freshness-sensitive food items are generally non-returnable once shipped or delivered, except where:

• the wrong item was sent,
• the item arrived damaged,
• the product has a clear quality issue, or
• the issue is otherwise covered by applicable law.

2. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at [email protected] with:

• your order number,
• a description of the issue, and
• clear photos of the package and product.

After review, we may offer a replacement, store credit, or refund, depending on the situation.

3. Non-Coffee Merchandise

For non-perishable merchandise or accessories, returns may be accepted within 14 days of delivery if the item is unused, in original condition, and in original packaging.

Shipping fees are non-refundable unless the return is due to our error.

4. Order Cancellations

Orders may be cancelled before they are roasted, packed, or shipped. Once processing or roasting has started, cancellation may not be possible.

To request a cancellation, contact us as soon as possible at [email protected].

5. Refund Method and Timing

Approved refunds will be issued to the original payment method unless otherwise agreed. Refund processing time may vary depending on your bank or payment provider.

6. Shipping Issues

We are not responsible for delays caused by couriers, customs, incorrect addresses provided by customers, or failed delivery attempts. However, we will do our best to help resolve shipping issues.

7. Contact

For any refund or return request, please contact:

• Legal entity: Woods LLC
• Registered address: AYGEGORTSAKAN 5 DISTRICT, 1-2 BUILDING, 2227 JRVEZH ARMENIA
• Email: [email protected]
• Phone: +37433365555